Terms of Service

1Definitions

In these Terms:

• "Karajohn Hosting", "we", "us", "our" — the operator of this Service, a sole trader registered in Greece. Full legal details are in §18.
• "Service" — all hosting services, the control panel, and related infrastructure provided at karajohnserver.com.
• "Consumer" — a natural person acting outside their trade, business, craft, or profession.
• "Business Customer" — any Customer who is not a Consumer (a company, sole trader acting in a professional capacity, etc.).
• "Customer", "you" — the individual or entity that has accepted these Terms, whether Consumer or Business Customer.
• "Content" — any data, files, software, or materials you store, process, or transmit using the Service.
• "Account" — your registered user account on the platform.
• "Personal Data" — any information relating to an identified or identifiable natural person, as defined in GDPR Article 4(1).

Where these Terms distinguish between Consumers and Business Customers, EU mandatory consumer-protection rules always apply to Consumers and cannot be waived.

2Acceptance of Terms

By accessing the Service, creating an account, or completing a purchase, you confirm that you are at least 18 years old, have read and understood these Terms, and agree to be bound by them and all applicable laws. If you do not agree, you must not use the Service.

These Terms constitute a legally binding contract between you and Karajohn Hosting. For Business Customers, you also confirm you have authority to bind the entity you represent.

3Services

Karajohn Hosting provides web hosting services including shared hosting with PHP, MariaDB databases, email hosting, DNS management, SSL certificates, one-click app installations (WordPress, Laravel, Streamlit), and Git push-to-deploy.

Service changes

We reserve the right to modify, add, or discontinue features. For material changes that negatively affect your use of the Service, we will provide at least 30 days' notice by email. For minor improvements or security-related changes, shorter or no notice may be given.

Third-party infrastructure

The Service is delivered using third-party infrastructure providers including Hetzner Online GmbH (server hosting, Germany) and Stripe Inc. (payment processing). These providers may process your data as sub-processors under GDPR; see §10 for details.

4Account Registration

You must provide accurate, current, and complete information when registering. You are responsible for maintaining the confidentiality of your credentials, all activity that occurs under your account, and notifying us immediately of any unauthorised access at [email protected].

One account per customer

Creating multiple accounts to circumvent plan limits, suspensions, or bans is prohibited and may result in termination of all associated accounts.

5Payment and Billing

Free trials

Standard, Business, and Pro plans include a 15-day free trial. No payment is required during this period. Your payment method will only be charged after the trial expires if you do not cancel.

Subscription billing

Services are billed monthly in advance after the trial period ends. By providing a payment method, you authorise us to charge it for all fees on your account on each renewal date.

Plan changes

• Upgrades take effect immediately with a prorated charge for the remainder of the billing period.
• Downgrades take effect at the end of the current billing period; any difference is credited to your next invoice.

Failed payments

If payment fails, we notify you by email. Services may be suspended after 7 days and accounts deleted after 30 days of non-payment. You remain liable for any outstanding amounts.

Pricing and taxes

All prices are displayed in Euros (€). Prices are exclusive of VAT. Greek VAT (currently 24%) and any other applicable taxes will be added at checkout. Tax rates may change in accordance with applicable law. Pricing changes are announced at least 30 days in advance by email.

Billing disputes

If you believe you have been incorrectly charged, contact [email protected] within 60 days of the charge. We will investigate and correct any verified billing errors.

Payment processor

Payments are processed by Stripe, Inc. Your card details are stored exclusively by Stripe and are never accessible by us. Stripe's own terms and privacy policy apply to payment processing.

6Refund Policy

Free trial — no charge period

Plans marked "Free Trial" (Standard, Business, Pro) include a 15-day no-charge period. If you cancel before the trial ends, no charge is made and no refund is necessary. The "services already consumed" exclusion below does not apply during the free trial period.

Subscription cancellation refunds

When you cancel after the trial period, we automatically refund any unused portion of your current billing period to your original payment method within 5–7 business days. For example, cancelling 15 days into a 30-day billing period entitles you to a 50% refund.

EU Statutory Right of Withdrawal

Our 15-day no-charge trial fulfils and exceeds your statutory 14-day right of withdrawal under EU Consumer Rights Directive 2011/83/EU (Article 9). This right begins on the date your subscription commences. Exercising it during the trial results in no charge; exercising it after the trial but within 14 days of the first charge entitles you to a full refund of that charge minus the daily value of any days the service was used.

When refunds are not provided

Refunds are not provided for: (a) accounts terminated by us for violations of these Terms; or (b) amounts relating to billing periods that have already passed. These exclusions do not affect your statutory rights as a Consumer.

To request a refund, contact [email protected].

7Acceptable Use Policy

You agree to use the Service only for lawful purposes and in compliance with these Terms.

Resource limits

Your usage must remain within the limits of your selected plan (CPU, RAM, storage, bandwidth, database connections). If you consistently exceed your plan limits, we may, in order of escalation: (1) throttle your resources, (2) notify you and request that you upgrade your plan, and (3) suspend your service until the matter is resolved. We will not charge you for overages without prior notice.

Email

Email services must be used for legitimate transactional or personal communication only. Bulk sending, marketing campaigns, or any sending that results in spam complaints is prohibited unless recipients have provided prior opt-in consent in accordance with applicable anti-spam law (including Greek Law 3471/2006 and the EU ePrivacy Directive).

Security

You are responsible for maintaining the security of your own applications and Content. You must promptly address known vulnerabilities in any software you deploy on the Service.

8Prohibited Content & Notice Mechanisms

The following are strictly prohibited on the Service:

• Child Sexual Abuse Material (CSAM) — any content that sexually exploits minors.
• Terrorist content — material that incites, solicits, promotes, or contributes to terrorist offences as defined in EU Directive 2017/541.
• Malware and attacks — malicious code, phishing pages, credential harvesters, spam bots, DDoS tools, or any software designed to harm systems or users.
• Copyright infringement — pirated software, films, music, or other content distributed without authorisation from the rights holder.
• Hate speech — content inciting violence or hatred against persons based on race, colour, religion, descent, or national or ethnic origin (EU Framework Decision 2008/913/JHA).
• Cryptocurrency mining — using our servers to mine any cryptocurrency without prior written consent.
• Spam operations — unsolicited bulk email or any infrastructure designed to send unsolicited communications.
• Illegal content — any content whose hosting, distribution, or possession is prohibited under applicable law.

Notice and Action — Digital Services Act (DSA)

In accordance with Regulation (EU) 2022/2065, we operate a Notice and Action mechanism for reporting potentially illegal content hosted on our infrastructure.

Single Point of Contact (DSA Article 11): Notices from users, authorities, or trusted flaggers must be sent to [email protected]. We accept notices in Greek and English. Notices should include: a description of the allegedly illegal content, its URL, the legal basis for illegality, and your contact details.

Our process: We will (1) acknowledge receipt, (2) assess the notice without undue delay, (3) take appropriate action — removal, restriction, or referral to law enforcement — and (4) provide a reasoned decision to both the reporter and the affected customer.

Target timelines: 72 hours for general notices; immediate action for CSAM or imminent threats to life.

Appeals: Customers whose content is restricted may appeal within 14 days of the decision by emailing [email protected] with reasons. We will re-evaluate and respond within 14 days.

Terrorist Content Online Regulation (TCOR)

In accordance with Regulation (EU) 2021/784, when we receive a removal order for terrorist content from a competent national authority, we are legally required to remove or disable access to that content within 1 hour of receipt. We will notify the affected customer of the removal and the issuing authority, to the extent permitted by law.

9Suspension & Termination

Suspension by us

We may suspend your account for: breaches of these Terms, non-payment, active security threats (e.g. your site is being used in a DDoS attack), or orders from competent authorities. In all cases other than imminent security threats or legal orders, we will provide prior written notice by email and a reasonable opportunity to remedy the breach. During suspension, you retain read-only access to your files for data export purposes.

Termination by us

We may terminate your account for: serious or repeated breaches of these Terms, confirmed hosting of illegal content, accounts remaining suspended for more than 30 days, or 30 days of non-payment. Pursuant to DSA Article 17, we will always provide a clear statement of reasons for any restriction or termination, except where doing so would interfere with law enforcement.

Termination by you

Cancel anytime from Account Settings. We automatically refund any unused portion of your current billing period within 5–7 business days. The Service remains accessible until the end of the current billing period.

Data after termination

Your hosting data (files, databases, emails) is preserved for 30 days after termination, during which you may request an export. After 30 days it is permanently deleted using secure deletion methods. For accounts terminated due to illegal content, data may be deleted immediately or preserved for law enforcement purposes. Account and billing records are retained for the period required by Greek tax law (currently 5 years).

10Data, Privacy & GDPR

We collect account information, billing data, and usage logs necessary to provide and improve the Service. We do not sell your data to third parties. We do not access your Content except for support requests you initiate, security incidents, or legal compliance obligations. You retain full ownership of all Content you host.

Legal bases for processing (GDPR Article 6)

• Contract performance (Art. 6(1)(b)): Account data and usage data processed to provide the Service.
• Legal obligation (Art. 6(1)(c)): Billing records retained for Greek tax law compliance (5 years).
• Legitimate interests (Art. 6(1)(f)): Security monitoring, fraud prevention, and service improvement.
• Consent (Art. 6(1)(a)): Any optional marketing communications, where separately obtained.

Your GDPR rights

As an EU data subject you have the right to: access your personal data (Art. 15); rectify inaccurate data (Art. 16); erasure ("right to be forgotten", Art. 17); restrict processing (Art. 18); data portability (Art. 20); and object to processing based on legitimate interests (Art. 21). Most rights can be exercised via Account Settings. For others, contact [email protected]. We respond within 30 days (extendable to 90 days for complex requests).

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.

Data location and retention

All hosting data is stored in the European Union (Hetzner, Germany). Account and billing data is retained for the duration of your subscription plus 5 years for legal compliance. Hosting data (files, databases) is deleted 30 days after account termination.

Sub-processors

We use the following sub-processors that may process your personal data:

• Stripe, Inc. (USA, EU Standard Contractual Clauses) — payment processing and card storage.
• Hetzner Online GmbH (Germany) — server infrastructure and data storage.

Data breach notification

In the event of a personal data breach, we will notify the HDPA within 72 hours as required by GDPR Article 33. Where the breach is likely to result in high risk to your rights and freedoms, we will notify you directly without undue delay (GDPR Article 34).

Data Processing Agreement (DPA)

When you host Content that includes Personal Data belonging to third parties (for example, customer records in your e-commerce database), you act as the Data Controller and we act as the Data Processor under GDPR Article 28. Our DPA governs that relationship and is incorporated by reference into these Terms. Contact [email protected] to request or sign the DPA.

11Backups and Data Loss

We provide automated backups whose frequency depends on your plan:

• Basic plan: Weekly automated backups. Retention: 4 weekly + 2 monthly snapshots.
• Starter & Standard plans: Daily automated backups at 02:00 UTC. Retention: 30 daily + 8 weekly + 3 monthly snapshots.
• Business & Pro plans: Daily file backups at 02:00 UTC + database snapshots every 6 hours. Retention: 30 daily + 8 weekly + 3 monthly for files; 28 most-recent snapshots for databases.

You may also trigger a manual backup at any time from the Backups tab in your dashboard. Manual backups are not subject to immediate pruning.

12Uptime and Force Majeure

We do not guarantee 100% uptime. We monitor all hosted domains every 5 minutes and will notify you by email if your site goes offline.

Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, war, civil unrest, government orders, pandemics, strikes, telecommunications failures, upstream provider outages (including data centre power failures or network outages at Hetzner), or any other event that could not reasonably have been foreseen or prevented. We will notify you as soon as reasonably practicable and resume the Service when the circumstances allow.

13Intellectual Property

Our intellectual property

The Karajohn Hosting platform, control panel, software, branding, and documentation are our exclusive property and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of our platform without prior written consent.

Your Content

You retain full ownership of all Content you upload, store, or transmit through the Service. By using the Service, you grant us a limited, non-exclusive, royalty-free licence to store, copy, and transmit your Content solely to the extent necessary to provide the Service to you. We claim no ownership over your Content and will not use it for any other purpose.

Third-party software

One-click installations (WordPress, Laravel, etc.) are governed by their respective open-source licences. We do not grant any rights to third-party software beyond what those licences permit.

14Limitation of Liability

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We are not liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, or business interruption, arising from your use of or inability to use the Service.

Our total aggregate liability to you for any and all claims arising under or in connection with these Terms shall not exceed the total amount you paid us in the 3 calendar months immediately preceding the event giving rise to the claim.

15Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email at least 14 days before the changes take effect, describing what changed and why.

If you do not accept the new Terms, you may terminate your subscription before the effective date and receive a prorated refund of any prepaid period. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Non-material changes (corrections, clarifications, new contact details) may be made without prior notice.

16Governing Law & Disputes

Governing law

These Terms are governed by and construed in accordance with the laws of Greece. This choice of law does not deprive Consumers of any mandatory protections afforded by the law of their country of habitual residence.

Jurisdiction

For Business Customers, any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Greece. For Consumers, this jurisdiction clause does not override your right under EU Regulation 1215/2012 (Brussels I Recast) to bring proceedings in the courts of your country of habitual residence.

Online Dispute Resolution (ODR)

The European Commission provides an Online Dispute Resolution platform for resolving disputes between consumers and online businesses. You can access it at: https://ec.europa.eu/consumers/odr/. Our contact email for ODR purposes is [email protected]. We are not currently enrolled in any alternative dispute resolution (ADR) scheme beyond the ODR platform.

17General Provisions

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The validity and enforceability of the remaining provisions shall not be affected.

Entire agreement

These Terms, together with our Privacy Policy and any applicable DPA, constitute the entire agreement between you and Karajohn Hosting with respect to the Service and supersede all prior agreements, representations, and understandings.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided your rights under these Terms are not materially diminished.

18Contact & Legal Identity

Karajohn Hosting is operated by:

• Trade name: Karajohn Hosting
• Legal name: Αντώνης Καραγιάννης (Antonis Karagiannis)
• Country: Greece
• Email: [email protected]

This information is provided in compliance with the EU Electronic Commerce Directive (2000/31/EC) and Greek Presidential Decree 131/2003.

Contact directory

• Support: [email protected]
• Legal / DPA: [email protected]
• Abuse / DSA / DMCA: [email protected]
• ODR contact: [email protected]